(877) 447-9798

Frequently Asked Questions

As a leading provider of warehouse location identification products and installation services, we are asked questions which are relevant to particular facilities, as well as those which are more common across the various sectors of storage and distribution.  Here are some of those we can share with you.

Frequently asked questions
  • Are laminated warehouse labels worth the extra cost?

    If your rack or shelf locations cannot be reconfigured, or the location references are to remain the same for the duration of the facility, then yes lamination is worth having. Lamination adds to the durable nature of our rack labels, it helps protect the print and creates a thicker label which is less susceptible to damage.  It does not protect against forklift or pallet impact though!

  • Can I have check digits?

    Yes, these are a common request from our customers looking for pick accuracy improvements.

  • Are your guys trained and insured to work in my building?

    In short, yes. Our teams are trained in-house and with the relevant external training centers to ensure they know how to do their job and how to do it safely. Any employee who we feel is endangering the safety of others is dealt with swiftly.

  • Can I order blanks and labels separately?

    Yes, we supply all component items so customers can finish the signs themselves. It is rare we are asked but we appreciate that customers like to self-customize.

  • Do you carry out installations in new buildings?

    Yes, in small and large buildings.  We are very experienced in working around other contractors on new builds and carefully plan with the customer and main contractors to achieve a completed installation.

  • Do line widths matter?

    Line widths are not critical, but there are several considerations to make, some are as follows:

    • OSHA consider lines of 2 inches and greater to be acceptable to provide floor markings for aisle and passageways.
    • Narrow line become more difficult to see inside buildings.
    • 4 inch wide lines are standard through the logistics and distribution industry.
    • Narrow lines wear out quicker as there is less paint on the floor.
    • Very wide lines may need an anti slip finish applied where moisture is present.

    Other considerations:

    • The layout measurements must include line widths to ensure a pallet fits within the markings.  Pallets on markings can damage the line.
    • A narrower line needs less paint.
    • A more visible marking on the floor draws more attention and so heightens safety.
  • How high should I hang my new signs?

    There are several things to consider with the height of signs, they are:

    ● Sprinkler interference –
    Signs should always be placed at sufficient distance from sprinkler heads to ensure the diffusion is not altered or prevented by the signs or rails. If hanging the signs above, this is not an issue.

    ● Block stack storage height –
    The signs will need to be higher than the highest stacking point, but you should consider here that if the signs are hanging behind the front edge of the stack, they will need to be higher still, due to the angle of sight.

    ● Scanner distance capabilities –
    Most modern scanners are equipped with long range scanning components, however this should be checked with the manufacture/supplier. If you want to test the distance before ordering, you might consider requesting a sample to perform on site tests.

    ● Sign/barcode size –
    In a simple explanation, the wider a barcode is, the greater the distance it can be scanned at. Having a wider barcode will need a bigger sign, resulting in a more expensive product.

  • How long will it take to install?

    Our teams are able to forecast, with a good level of accuracy, installation times of all products we produce and the floor markings we create.  Many factors come into the calculation as you might expect, so a detailed discussion will be needed to develop the time frame. It will be this framework we use for our project planning.

  • How far away can I stand and scan them?

    Warehouse barcode signs are location signs equipped with long-range material used to print the barcode on. The material allows the user to stand around 49ft to 65ft away and scan the barcode with ease, if their hardware is equipped with the relevant components.

  • How long will it take for me to get my signs?

    Lead times are variable, owing to quantity, complexity and production volumes at the time of order. We prefer to work swiftly with every order since we never know the scale or quantity of the next, so you can be assured that we will not delay the process once your order is placed. We do typically aim for a 1-2 week turnaround from order confirmation.

  • How much room do you need when installing?

    Depending on the scale and access requirements we may be able to working without effecting your operation, or we may need to provide detailed work plans which show how much we can do, where and when. The project team will also detail access requirements and safe working areas to be agreed and confirmed with the customer.

  • I have a design already, can you copy it?

    Yes, if we have a sample or measurements and a good image we can copy your label almost exactly.

  • I have an idea of how I want the sign to look, can you create a sample so I can test it?

    Absolutely, we would be happy to do with this with any order.

  • I know the location references I want to use but don’t have a file containing them, can you help?

    We can create one from scratch if needed, there is a cost for this but we keep it low to ensure it is a cost effective alternative.

  • I want to change parts of the layout, what will I need to do?

    During an installation, our team on site can relay any updates or requests to the project team, or support you with ideas and possibilities. They are experienced with this situation and will work with you to achieve the preferred outcome.  Our project and sales team will work remotely, on re-planning, pricing and scheduling to maintain a professional control.

    After an installation, again just let us know. We can remove, cover up and install most products during an installation, and schedule for a return visit for amendments or additions.

  • I want to drive over the labels, will they be ok?

    Yes, driving straight over them is fine. Turning on them or scraping pallets across them are the worst things you can do.

  • The labels get dirty and I can’t scan them, what can I do?

    It is essential to have a clean warehouse floor, particularly if you are operating a floor label system and have issues with floor marking durability issues. Labels can be cleaned, but will not withstand strong chemicals, which is why they are produced and priced to be a consumable item.

    Aluminum framed labels would be a better product if your floor is dirty, but any label on a dirty floor will have dirt on it at some point.  You many want to consider barcode hanging signs.

  • Our safety team has found problems with slip hazards, what can you do for us?

    We have several options including mating, adhesive anti-slip products bolt down anti-slip plates as well as anti-slip paint coatings. All are designed for specific uses and varying durability but ultimately, consideration must be given to the use of an area where injury is a risk.

    You can find some of the standard products on our anti slip floor tape page.

  • Is color more expensive?

    Yes, simply because the raw materials we need to create color labels are more expensive, however once an order is over a certain size, the extra cost becomes negligible.

  • Is there a best fit design?

    There is always a best fit design, but a best fit for your facility is key to making your operation efficient, but not necessarily the same for another.

    Warehouse Sign Graphic
    We are able to recommend ideas from previous designs, from knowledge and experience in the industry, as well as samples for you to test. Most customers have an idea of what they want or need, if we think there can be improvements or something has been overlooked, we’ll let you know and discuss the details.

  • My labels will not stick, what can I do?

    It depends on several things, the cleanliness of the surface, the surface texture and temperature.

    The surface must be free from dust and dirt, oils, cleaning solutions and moisture and any coatings which are loose.

    The surface texture is important, for example standard adhesives will not stick to an unfinished wood surface or a galvanized surface where microscopic elements prevent the adhesive working. Additionally, a surface which is very uneven, like a rough plastic mold finish, does not provide enough flat surface area for the adhesive to bond.

    Finally, temperature can affect the adhesive. In very cold environments, including chillers and freezers, the elements of the adhesive begin to freeze. Fortunately they do not neutralize, so once warmed they can be used.

  • My guys have lost/damaged/positioned the labels wrongly. Can I order replacements?

    Yes, let us have the location reference(s) and we’ll get them out to you as quickly as possible.

  • If you install the labels, what assurances can I expect?
    • Every label will be in the correct place.
    • Labels applied to the rack or shelf in a consistent manor for a uniform presentation.
    • If you have missed information from your location references, our teams will report back to ensure they are made and on site before the facility goes live, and hopefully applied before we leave site.
    • Barcode and content accuracy.
    • Barcode performance and verification guaranteed as an additional service.
  • What color options are available?

    Almost any color can be supplied in board and character material. Customers looking to match company brand colors or a previous scheme can be accommodated with a huge range of color options to choose from.

    For those looking for more intricate designs or information and diagram signs, colors are unlimited.  We utilize digital print technologies for these which are almost limitless.

  • What colors should I use?

    OSHA recommends the following:

    • Yellow. – Yellow shall be the basic color for designating caution and for marking physical hazards such as: Striking against, stumbling, falling, tripping, and “caught in between.”
    • “DANGER” – Red, or predominantly red, with lettering or symbols in a contrasting color.
    • “CAUTION” – Yellow, or predominantly yellow, with lettering or symbols in a contrasting color.
    • “WARNING” – Orange, or predominantly orange, with lettering or symbols in a contrasting color.
    • “BIOLOGICAL HAZARD” – Fluorescent orange or orange-red, or predominantly so, with lettering or symbols in a contrasting color.

    Most work carried out by ASG Services is done with yellow and/or white. Occasionally we will be asked to use red, green, blue and grey. If in doubt ask what we can provide, almost any color is available.

  • What design or layout should I use?

    The options are endless, so it really comes down to the information you want or need to provide. Also the space available, your budget and how easy you want to make location identification for your team all play an important part.

    Rack Label Names Graphic

    To save time reading 2000 words on label design call us on (877) 447-9798, to discuss your situation.  We can recommend a best solution and fit for your needs.

    Visit our warehouse labeling pages for more information or our online store where you can purchase online.

  • What designs can you create?

    We are not a graphic design studio but we are capable of designing any label layout required. Variable content data and multi field options are possible, our only restriction on the number of barcodes and characters is the size of label you request. We will always suggest a size which best suits your requirements.

  • What do you need to provide me with a quote?

    Quantities, sizes, location, aisle widths, beam heights, building operation status, start date and a thorough conversation so we understand exactly what you are hoping to receive from us and to achieve from using a company like ASG Services.

  • What information do you need once I place my order?

    This is potentially a long answer, however to make things a little more simple… We ask for a list of location references or sign data to be provided, ideally on an excel spreadsheet. In addition, we would ask for any drawings or design ideas you have, based on the quotation you received.

    If you change your design idea and need a new quote just ask, it’s better to ask before we start production.

    As well as the information to create your signs, we’ll also need payment and/or invoicing details, a delivery address or site address for a warehouse sign installation.

  • What is the toughest floor label?

    Embedded floor labels are the most durable we can provide.  Embedded labels are less likely to become damaged as they are below the surface of the floor, so they are driven onto and into the side of, so they are also less likely to be ripped off through impact.

    Embedded labels are not a cheap options, and must be cleaned regularly, but they can withstand steel stillages being dragged across them, which is the most damaging action we could test against.

    Other options include floor label frames and floor label protectors and where possible, we strongly recommend warehouse hanging signs.  All are available from our online store, or if your project is large, contact us for quantity based pricing and installation if needed.

  • What is your minimum and maximum order quantity?

    Order quantities are irrelevant at ASG, we treat all orders as a customized requirement. We do have a minimum order value in dollars, but this is nearly always irrelevant.

  • What preparation is best for my warehouse?

    Preparation helps improve durability, so if you are operating a very busy facility or moving items which are heavy, you will likely need a preparation method.

    There are several options to consider:

    • Heavy traffic areas – consider embedded striping,
    • High traffic – consider shot blasted,
    • General and low level traffic – it may be possible to use an epoxy directly on a cleaned surface, however this has a low durability rating as with tape.

    It is typically more cost effective to have a preparation method when compared to several years of recoating and touch ups which will be needed.

  • What sizes do you offer?

    Any size you need. Every order we fulfill is customized, so you can specify a size, and we will provide the product as needed.

  • What sizes do you supply?

    All products from ASG Services are custom made. We can supply any size, color and content required. Our online store lists stock sizes, for those looking to purchase basic items.

  • When should I consider re-coating work?

    You will find that recoating is only needed where lines are driven over or turned on. Floor markings along the length of bulk storage lanes for example, typically remain as good as when they were installed.

    Striping applied directly to the floor in busy areas may need a recoat within the first month or two in heavy traffic areas or more typically the first year of use. Shot blast prepared lines should reach 3 to 5 years and diamond shaved around 5 to 6 years.

    These are estimates and very based on facility use, traffic levels and floor conditions.

  • Which barcode is best?

    The barcode you choose to use is dependent on your location or product reference data requirements.

    Although we are able to produce almost any barcode type you require, Code 128 is by far the most requested by the storage and logistics industry. This is impart due to the range of characters which can be used (128), being all digits, characters and punctuation and because of its data to size percentage, lots of data can be stored in this narrow width barcode.

    Code 39 is the next most popular, which is less useful in terms of characters it can encode, but it is great for its simplicity and ease of scanning capabilities. This is often used with operations handling product specific references and a need to work quickly.

    More recently we have been asked for DataMatrix and QR Codes which can contain huge amounts of data compared to linear barcodes.

  • Which warehouse label can I use on the floor in a cold store facility?

    We produce self adhesive floor labels which are of a durable grade for use on warehouse floors, and we have combined these composite labels with special low temperature adhesive, which work in extremely low temperatures.  They are ideal of use in cold store facilities and freezer chambers.  We recommend you thoroughly clean the floor surface prior to application and only take the labels into the freezer once you are ready to apply them for maximum performance.

    Our high performance freezer adhesive is suitable for application at  -65ºF or -54ºC.

    Contact us and request samples.

  • Why does label material matter?

    Put simply, polyester and polyester composite label material is more durable which prevents barcode distortion during application and shrinkage over time. It also makes it much easier to remove the label, from time to time you may want to re-label your locations due to configuration changes or WMS changes, polyester and poly-composites can be removed without tearing, unlike vinyl materials.

  • Why should I consider integrated markings?

    Combining your storage markings with passageways or safety markings can help save money over time. This comes from shared demarcation boundaries and downtime during installations, plus reduced mobilization, plant hire and material costs.

  • Why should I consider the more expensive option?

    The simple and short answer is durability. Durable line striping is more expensive because there is a lot more work involved in preparation and the machinery needed.

    Preparation is critical for paint to adhere well to most surfaces and unfortunately, concrete is a very hard material which takes time to work and prepare.  The positive consideration is that more durability means less re-working later, so the investment pays off.

  • Why use color?

    It is true that location labels do not need color to work, but we recommend color to help the users identify key location information quicker. Color is know to improve speed of identification, to read more visit our warehouse color coding article.

    Color identification may be used as a level indicator on racking where each level in a rack bay has a unique color, so as the operative looks up, they can distinguish the level quickly and shorten their reading time.  It can also be used as a zone identifier particularly with bulk storage floor locations, aisle groups in racking and shelving is another.

    Another well represented use of color is with warehouse striping for staging lanes, bulk storage bays and walkways.  See our warehouse striping page for more information.

    Some customers use it for aesthetics for their in-house branding.

  • Will I need to give you a drawing? How detailed should it be?

    For the most accurate price and planning, it is best to give us as much as possible, having a drawing helps you visualize and us to plan and quote.  CAD are easiest as we can use them to pull measurements from, while PDF with measurements added is another great way to provide us with the information.

    However this is not essential, we can help with basic depictions or arrange for a partner firm to visit site and create a much more detailed drawing, contact us for pricing.

  • Will your floor labels get damaged?

    Yes, floor labels are the most susceptible ID label in the warehouse, but they are tough and if used correctly can be extremely cost effective.

    We advise users to place the label to the left or right of a location entrance to help avoid continual impact, and where possible, that pallets and forks are lifted clear and that truck wheels are not turned while the wheel is on the label.

    You can drive over our labels all day, but like aluminum, frames and steel plates, if they are impacted unduly, they will fail.

  • You did our facility in OH and we have another opening in PA, can we get the same type of signs for that site?

    Yes, we can retrieve information from our archive and apply this to your new location references, effectively replicating your previous warehouse identification system.

  • You made warehouse signs for my building a few years back, can I get replacements?

    Yes, we operate an archive system so your previous orders including designs, location references and other documentation will be available for retrieval.

  • Where do your installation services cover?

    Most of our installation projects are US based, but we also travel throughout the world with customers who know and trust in our services. We also partner with similar suppliers around the world, so we can often refer you to a company closer to you if needed.

  • What dimensions are typical in warehouses?

    The most common dimensions are in walkway widths (4ft), pallet lane widths (pallet type dependent plus the line width) and line widths (4”), but every facility is different and may need custom sizes.

    OSHA provide the following:

     

    “The lines used to delineate the aisles may be any color so long as they clearly define the area considered as aisle space. The lines may be composed of dots, square, strip or continuous, but they too must define the aisle area.

    The recommended width of aisle markings varies from 2 inches to 6 inches; therefore, any width 2 inches or more is considered acceptable.

    The recommended width of aisles is at least 3 feet wider than the largest equipment to be utilized, or a minimum of 4 feet.”

     

    Standard Number: 1910.22(b) – Compliance with Aisle Markings (Part 1910.22(b)) – [Corrected April 17, 2009] – https://www.osha.gov/laws-regs/standardinterpretations/1972-05-15

  • Do you carry out sign installations in existing facilities?

    Yes, this is a specialty of ASG Services. Working in and around a fully operational distribution center can be daunting, not to mention it having a significant impact on productivity. Our teams are very experienced in how to work within these facilities and appreciate that the customers work ultimately comes first.

  • How can I attach the signs?

    There are many ways, depending on the use, your facility infrastructure and building design as well as sign material allowance. It would be easier to discuss you exact situation with our team, so please feel free to contact us.

  • How can I look after the lines once I have them?

    Keeping the floor area clean and clear of debris is the easiest thing any facility can work on, however we strongly recommend customer work on their training programs to encourage the following:

    • ‘Lift Clear’ – Ensure the forklift truck drivers and warehouse operatives lift pallets clear off the floor before maneuvering.
    • ‘Turn Clear’ – Only turn the MHE steering when the wheels are clear of the lines. Twisting on the line will wear the paint surface and pull it off the concrete in some cases.
    • ‘Clean Feet’ – Entrance mats can reduce the amount of dirt and debris carried in on shoes.
    • ‘Floor Watch’ – Instill awareness in the workforce to remove debris and harmful objects when they are spotted.
    • ‘Pallet Care’ – Removing or repairing damaged pallets will prevent them being dragged and gouging the coating.
    • ‘Clean Care’ – The cleaner the floor is, the less abrasive items there are to wear the lines, maintain a cleaning regime to suit your operation.
  • How can I stop a label being screwed up on the floor?

    Floor labels become screwed up when MHE wheels are turned while on the label. The adhesive and materials are tough, but the twist pressure is extreme.  Consider placing them to the side of a storage lane, or placing markers on the floor for drivers to hit before turning their wheels.

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If you still have questions which need answering now, call us on (877) 447-9798.

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Our online store provides customers with the opportunity to purchase standardized products. The same technology, production and quality control methods are used, so you can be assured of their performance and durability.

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